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Frequently Asked Questions
Preguntas frecuentes
Base de conocimientos sobre el té
When you order a tea, you'll get a 2 oz. bag, which is about 30 servings or a month's worth of tea! Our sample tins are 0.6 oz. and good for around 8 servings. Want to buy in bulk? Shoot us an email at sales@trenchmenteas.com with your request. More sizes coming soon! Feel free to reach out if you have any questions or comments. We're here to help you master the art of tea!
Brewing loose leaf tea is easy and fun! Here are three methods: 1. French Press: Great for multiple cups. Boil your water, add 1 tablespoon of loose-leaf tea per 8 oz. to the French press. Steep for 2-5 minutes, then press and pour. 2. Infuser: Perfect for single cups. Boil 8 oz. of water, add 1 tablespoon of loose-leaf tea to the infuser. Place the infuser in your cup, pour hot water over it, and steep for 2-5 minutes. 3. Teapot: Ideal for tea lovers. Boil your water, add 1 tablespoon of loose-leaf tea per 8 oz. to the teapot's strainer. Steep for 2-5 minutes, then remove the strainer and serve. Each order comes with specific steeping instructions. Feel free to reach out if you have any questions or comments. We're here to help you master the art of tea!
Picture this... You sit down after brewing your favorite morning cuppa, you take the first sip, and... yuck! Your tea is bitter! There are many causes for a bitter cup of tea, and we at Trenchmen Teas did our own research to help solve this universal problem.
1. The tea was steeped for too long.
If the tea is left to infuse for too long, it will become bitter. Make sure to follow the general rule of thumb to steep for only 2-5 minutes, depending on how you like your tea to taste. Each order also comes with a letter of instructions for you to follow if need be, and enclosed are specific steeping instructions for our tea!
2. The water was too hot.
In general, no teas should be prepared with water at a rolling boil. If the water is too hot, it can burn the leaves and release unpleasant flavors. You should go for a gentle boil when preparing your water, but when in doubt, use 195°F water.
3. The tea-to-water ratio was incorrect.
We know that it’s tempting to cram the pot full of tea leaves, but the general rule of 1 teaspoon per 8 oz. of water holds up pretty well. Try not to use too much tea because that could result in a bitter flavor as well!
4. The type of water being used is "hard" or contaminated.
If your water has a high pH or is even slightly contaminated, it can cause your tea and other drinks to taste bitter. The general rule of thumb for the best tasting tea is to use spring or purified water when brewing if possible.
Always feel free to reach out to us if you have any further questions or comments. Each order also comes with a letter of instructions for you to follow if need be, and enclosed are specific steeping instructions for our tea if the times outlined above are not working out quite right for your personal taste. Tea is an art, and we at Trenchmen Teas will always help our customers learn to be a master artist!
Yes! All our teas are 100% gluten-free and grown in organic, high-grade soil. They're also sugar-free, dairy-free, nut-free, and vegan! However, our non-luxury teas are processed in a facility that also packages cookies containing wheat and eggs. For teas processed in a 100% gluten-free environment, check out our Luxury Teas section. Feel free to reach out if you have any questions or comments. We're here to help you master the art of tea!
All of our tea farmers are certified organic, meaning that their growing methods are free from harmful chemicals and promote healthy, high-grade soil.
Please note that our packaging does currently contain plastic for freshness, as well as for customer health and safety. However, we are continuously exploring more sustainable options to reduce our overall environmental impact.
Always feel free to reach out to us if you have any further questions or comments. Tea is an art, and we at Trenchmen Teas will always help our customers learn to be a master artist!
We are sorry to hear that! We will do our best to fix your issue. To start, you can:
1. Read over our company policy and shipping policy and see what we can do for your case in specific.
2. Contact us directly by scrolling to the bottom of this page where you can find our social media links, email address, and phone number. Send us a message in whichever method is easiest for you!
3. Fill out a contact form linked at the footer of this site.
Always feel free to reach out to us if you have any further questions or comments. Tea is an art, and we at Trenchmen Teas will always help our customers learn to be a master artist!
We proudly ship to Canada, Australia, Belgium, Germany, Italy, Mexico, Spain, and Switzerland!
If you want to buy tea and your place of residence is not included in the list above, get in touch with us and we can find a way to send out your order!
Always feel free to reach out to us if you have any further questions or comments. Tea is an art, and we at Trenchmen Teas will always help our customers learn to be a master artist!
We hope you love your order! To leave a review or share suggestions, you can: 1. Contact us directly via our social media links, email, or phone number at the bottom of this page. 2. Fill out the contact form linked at the bottom of this site. Your review might even be featured in our customer testimonials section! Just let us know if you'd like your first name and last initial included. Feel free to reach out if you have any questions or comments. We're here to help you master the art of tea!
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